Privacy Policy

Last Updated: December 15, 2025

This Privacy Policy explains how Vacay Rental Network, LLC ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards information when you use the VacayOps Studio software platform, including any related websites, applications, APIs, and integrations (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Account credentials
  • Business or organization details
  • Billing and payment information
  • Property and reservation details
  • Support inquiries and communications

b. Information from Connected Third-Party Services

If you connect third-party services (such as Intuit QuickBooks, Hostaway, or other integrations), we may collect and process data authorized by you, which may include:

  • Account identifiers
  • Financial records (e.g., invoices, transactions, balances)
  • Company profile data
  • Property and reservation data
  • Metadata related to connected accounts

We access only the data necessary to provide the Service and only with your permission. You may disconnect third-party integrations at any time through your account settings.

c. Automatically Collected Information

We may automatically collect:

  • IP address
  • Device and browser type
  • Operating system
  • Log data and usage activity
  • Cookies or similar tracking technologies
  • Referring URLs and pages visited

d. SMS Data

Mobile numbers, message content, delivery reports, and response logs are collected from users who opt into text communications. We do not sell or share SMS opt-in data, mobile numbers, or SMS consent records for marketing purposes.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Authenticate users and secure accounts
  • Process and display authorized third-party data
  • Sync financial data with connected accounting platforms
  • Manage property reservations and operations
  • Send booking confirmations, updates, and alerts via SMS
  • Improve functionality and user experience
  • Respond to inquiries and provide support
  • Comply with legal and regulatory obligations

3. How We Share Information

We do NOT sell your personal information.

We may share information only:

  • With third-party services you explicitly connect (e.g., Intuit QuickBooks, Hostaway) — only with your authorization and only the data necessary to provide the integration
  • With service providers performing services on our behalf (hosting, analytics, security, payment processing) under confidentiality agreements
  • To comply with legal obligations or enforce agreements
  • To protect rights, safety, and security of users or the Service

4. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure cloud infrastructure
  • Access controls and authentication requirements
  • Regular security assessments

However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain information only for as long as necessary to:

  • Provide the Service
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account and associated data, subject to legal or regulatory retention obligations.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for connected services
  • Disconnect third-party integrations at any time
  • Opt out of marketing communications
  • Opt out of SMS messaging by replying STOP

Requests can be made using the contact information below.

7. SMS Communications

Users consenting to SMS receive booking updates, check-in/check-out information, owner notifications, and support alerts. Message frequency varies; standard carrier rates may apply.

  • Opt Out: Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to discontinue messages
  • Help: Reply HELP or contact support for assistance

8. Third-Party Links & Services

The Service may link to or integrate with third-party services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

9. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact Information

If you have questions or requests regarding this Privacy Policy, contact: